Terms and Conditions

Welcome to Gujji — a place where comfort, confidence, and everyday style come together.

By visiting gujji.in, browsing our collections, or purchasing from our store, you agree to the terms mentioned below. These terms help us maintain a safe, transparent, and smooth shopping experience for everyone.

1. Shopping With Gujji

Gujji offers a curated range of intimate wear, lingerie, nightwear, activewear, essentials, shapewear, thermals, baby dolls, beachwear, and other fashion products.

We make every effort to display our products as accurately as possible. Product photographs, colours, patterns, and appearance may look slightly different depending on your device, screen settings, lighting, or photography conditions.

2. Product Selection & Sizing

Choosing the right size is an important part of your shopping experience.

Please check the size chart and product information carefully before placing your order. Measurements can vary between different styles and products, so we recommend referring to the size information provided on the individual product page.

Gujji is not responsible for an incorrect size selected by the customer, except where required under applicable law.

3. Product Availability

We try our best to keep our collections updated, but products may occasionally become unavailable due to demand or inventory changes.

A product added to your cart is not considered reserved until your order has been successfully placed.

If an item becomes unavailable after an order is placed, we will contact you and provide an appropriate resolution.

4. Prices & Offers

All prices displayed on our website are shown in Indian Rupees (INR) unless stated otherwise.

Prices, discounts, promotions, product offers, and availability may change from time to time.

Promotional offers may have specific conditions, validity periods, product restrictions, or quantity limitations. Multiple offers may not always be combined.

In the event of an accidental pricing or promotional error, Gujji reserves the right to correct the error and, where appropriate, cancel the affected order.

5. Placing an Order

When you place an order, please make sure that your name, phone number, email address, delivery address, and other required information are correct.

Once your order has been successfully placed, you will receive an order confirmation through the contact information provided by you.

An order is considered accepted only when it has been confirmed by Gujji and is subject to product availability.

We reserve the right to cancel an order in exceptional circumstances, including suspected fraudulent activity, incorrect pricing, unavailable products, inaccurate customer information, or other circumstances that prevent us from fulfilling the order.

6. Payments

Gujji provides the payment options available at checkout.

By completing a payment, you confirm that the payment information provided is valid and that you are authorized to use the selected payment method.

Payments may be processed through trusted third-party payment providers. Their own terms and policies may also apply.

7. Shipping & Delivery

We carefully prepare every confirmed order for dispatch.

Delivery timelines displayed on our website are estimated and may vary depending on your location, courier availability, weather conditions, public holidays, operational delays, or circumstances beyond our control.

Please make sure that your delivery address and contact number are correct before completing your purchase.

For detailed information about delivery timelines and shipping charges, please refer to our Shipping Policy.

8. Returns, Exchanges & Hygiene

At Gujji, hygiene is especially important because many of our products are intimate and personal-use items.

For this reason, returns and exchanges are available only for products that qualify under our Return & Refund Policy.

Where a return or exchange is permitted, the product must generally be:

  • Unused and unworn

  • Unwashed

  • In its original condition

  • With original tags intact

  • In its original packaging

For hygiene and safety reasons, certain intimate products may not be eligible for return or exchange.

Before sending anything back, please contact our customer support and follow the return instructions provided by our team.

9. Damaged or Incorrect Orders

We want your Gujji experience to be just as you expect it to be.

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us promptly after delivery.

We may request photographs, videos, packaging details, order information, or other evidence so that our team can properly review the issue.

After verification, we will provide the appropriate resolution according to our policies.

10. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed, packed, or shipped.

If an order has already been dispatched, you may need to follow the applicable return process instead.

11. Responsible Use of Our Website

We want gujji.in to remain a safe and reliable shopping platform.

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Introduce harmful software or code.

  • Interfere with the website's operation.

  • Copy or misuse our content.

  • Use false information to place fraudulent orders.

  • Attempt to exploit promotions, discounts, or website functionality unfairly.

We may restrict access or take appropriate action if we identify misuse of our website or services.

12. Our Content & Brand

Gujji's name, logo, product photographs, designs, graphics, descriptions, website layout, written content, videos, and other materials are part of our brand and digital property.

You may view and use our website for personal shopping purposes, but our content may not be copied, reproduced, modified, republished, distributed, or commercially used without our prior written permission.

13. Third-Party Services

Some parts of your shopping experience may involve third-party services, including payment gateways, logistics partners, analytics services, communication platforms, or other technology providers.

While we work with trusted service providers, their services may be governed by their own terms and policies.

Gujji is not responsible for services, content, policies, or technical issues originating entirely from third-party platforms.

14. Website Changes

We are continuously improving the Gujji shopping experience.

Products, collections, prices, offers, website features, content, and services may be updated or changed from time to time without prior notice.

We may also temporarily suspend certain website features for maintenance, upgrades, security, or other operational reasons.

15. Information & Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date.

However, occasional typographical errors, technical errors, inventory differences, pricing errors, or outdated information may occur.

When such an issue is identified, we will make reasonable efforts to correct it.

16. Privacy & Customer Information

Your privacy matters to us.

Information provided while shopping with Gujji may be used to process orders, arrange delivery, provide customer support, communicate important order updates, and improve our services.

For more information about how your information is handled, please refer to our Privacy Policy.

17. Limitation of Responsibility

Gujji takes reasonable care to provide a reliable shopping experience. However, certain situations may occur beyond our reasonable control, including courier delays, technical interruptions, natural events, network failures, or third-party service disruptions.

Where permitted by applicable law, Gujji will not be responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded.

18. Changes to These Terms

As Gujji grows, our policies and services may change.

We may update these Terms & Conditions whenever necessary. The latest version will always be published on this page along with the applicable update date.

We encourage you to review this page whenever you shop with us.

19. Applicable Law

These Terms & Conditions are governed by the applicable laws of India.

Any matter arising from your use of our website or purchase of our products will be handled in accordance with applicable Indian laws and regulations.

20. We're Here to Help

If you have questions about an order, product, delivery, return, exchange, or these Terms & Conditions, our team is here to help.

Gujji
Website: gujji.in
Email: info@gujji.in
Phone: +91 90490 25559

Thank you for choosing Gujji.

Comfort. Confidence. You.